Returns and FAQ
Our ‘no-quibble’ returns policy: I ordered the wrong parts by mistake
We’ll exchange unused, standard items up to 14 days after your delivery date. If more than 14 days have passed or the items have been used, contact us & we will try to work something out specially for you. We’re here to help & we value your ongoing custom!
Special application units (which are made to your specific requirements or use) are usually non-refundable, but we’ll try our best for you. Let’s talk about it.
Why choose Omnitrack for your Ball Transfer Unit solutions?
Omnitrack is the UK’s leading manufacturer of omnidirectional movement products and special application units. Our ball transfer units have been used in a wide range of applications by clients including NASA, CERN and international military organisations. We can design and build your custom solution, providing innovative designs that allow for maximum precision and instantaneous directional change.
I need my order fast!
We make our Ball Transfers in-house for rapid despatch from stock. We ship globally every day & our live delivery statistics show 98% delivery within four days:
Omnitrack units vary:
- USA (East coast) & Canada 1-2 days.
- USA (Mid/West) & Mexico 3 days.
- South America 4-5 days.
- Asia 2-4 days.
- Western Europe 1-2 days.
- Eastern Europe 2-4 days.
Need your order faster? Just ask, our industry-leading delivery partner is FedEx Express!
Is sales tax included?
USA, Canada – We include all sales tax and local duties on the web price you see in South America – additional local taxes may apply.
How much is delivery?
- UK – For orders over £500, the price includes free FedEx delivery to your door.
- US & CANADA – For orders over $500 the price includes free FedEx delivery to your door.
- EUROPE – For orders over €500, the price includes free FedEx delivery to your door.
- OTHERS – delivery charge as quoted.
Damaged or delayed order
Sometimes things go wrong – we’d be grateful if you could help us with photographs of:
- Damaged packaging &/or goods.
- Labels on the box.
Timeliness is everything – please help us by emailing these to us within 72 hours of your delivery. We’ll do everything possible to ship/replace any shortfall within 48 hours
2 year warranty
Activate your warranty online to record the start date of your 2-year free warranty. Ensure to activate your warranty within six months of despatch. We need to agree your application matches the intended use & conforms to the closest original specification. We’ll organise replacement & shipping to you free of charge. If we can see a more suited product for your application, we’ll talk to you about favourable terms to resolve your issue.
Refunds & returning your order
This rarely happens – but if it does:
- Contact us with your order number, sharing application details & reason for return.
- We’ll issue you with a case ID & usually evaluate claims within 48 hours.
- Once we have agreed on everything with you, we’ll arrange return shipping for you.
I have an application that your standard units don’t fit into – What can I do?
A better question to ask would be, ‘What can we do?’
As we are a family owned and run UK manufacturer of ball transfer units and movement solutions, we may be able to design and produce one-off ‘special’ units to cater for your specific requirements. From bespoke housing design to particular material choices, our technical support team will be able to offer you our best advice and help engineer an expedient solution to your application.
If you would like free technical assistance regarding ‘specials’ production and what we may be able to offer you, please send your details to firstname.lastname@example.org. Or contact our technical support team directly using our Livechat feature on our website.
We look forward to hearing from you soon!
Track your order
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
I only need a couple of units for a private project of mine.
Is there a minimum quantity that I must order?
No – and we want to keep it that way.
At Omnitrack we do not believe in minimum order or minimum value charges and can deliver as few or as many units as you require directly to your door. Most of our ball transfer units and movement solutions can be dispatched immediately from stock, offering you expedient delivery to over 52 countries worldwide. Our manufacturing facilities also allow us to quickly produce bespoke alterations of our standard range to suit your specific needs where necessary.
If you would like to receive a quote or require free technical advice for a private project, please send your details to email@example.com or instant message our technical support team using our Livechat feature on our website.
We are here for you – talk to us! Call, email or message us now.
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